Policies
Introduction
MarketHub is committed to protecting your privacy in compliance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy explains how we collect, use, and protect your personal information.
Information We Collect
- Contact details (name, email, phone, address)
- Payment information
- Order history
- Website usage data and cookies
- Business information (for trade accounts)
How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Send important updates about your orders
- Improve our services
- Comply with legal obligations
Information Sharing
We share information only with:
- Delivery partners
- Payment processors
- Service providers who help operate our website
- Government authorities when legally required
Your Rights
Under Australian privacy law, you can:
- Access your personal information
- Request corrections to your data
- Lodge a complaint about our privacy practices
- Opt-out of marketing communications
General Terms
- All prices in AUD including GST
- Prices subject to change without notice
Trade & Bulk Orders
- Trade accounts available for verified businesses
- Bulk discounts for orders over $5,000
- Contact sales team for custom quotes
Delivery
- Local Sydney: Fixed rate $XX
- Regional NSW: Quote based on location
- Free delivery on orders over $5,000
Payment
- Payment required at time of order
- Trade accounts: 30-day terms available
- Credit card payments: 1% surcharge
Returns Window
- 30 days for unused materials in original packaging
- 7 days for cut-to-size materials
- Proof of purchase required
Acceptable Returns
We accept returns for:
- Unopened products in original condition
- Incorrect items received
- Damaged/defective products
- Wrong measurements (restocking fee applies)
Non-Returnable Items
- Custom-cut materials
- Special orders
- Clearance items
- Used or installed products
- Bulk orders after delivery acceptance
Refund Process
- Original payment method refund
- Store credit option available
- Processing time: 3-5 business days
- Shipping costs non-refundable
Return Delivery
- Customer responsible for return shipping
- Free returns for incorrect/damaged items
- Schedule pickup for large items: [phone]